Payment, Shipping and Refund


Ny and Lu is base on the tropical island of Singapura and therefore all the prices stated in our store are in SGD.

PAYMENT

PayPal - This is the most convenient method for Paypal account holders and International shoppers.

Credit Card - Please click on the Paypal option during checkout (a Paypal account is not needed).

Bank Transfer / I-Bank Transfer: If you have chosen to pay via bank transfer, these are the details: POSB SAVING 207-25047-3. We can only hold the items for 1 day, so please make payment within 24-hours :) Please make sure your name reflected tallies with the order, and email us a screenshot of the confirmation window thereafter to confirm. (hello@nyandlu.com) For any other questions before making payment, drop us an email :)

ATM transfers: Please email us a picture of your transfer receipt. (hello@nyandlu.com)

Please be inform that our website is hosted by Shopify Using state of the art security, Shopify is level 1 PC1 in compliance and uses 128 bits SSL encrrytion to ensure credit card data is secured. 

 

SHIPPING

I ship all orders within 7 working days upon receipt of payment. In order to keep shipping costs low for LOCAL buyers, all orders will be shipped FREE by STANDARD LOCAL mail (via Singapore Post), with NO tracking number.

  1. With regular/normal mail, I'll NOT be able to track your order once it's sent out.
  2. Do let me know if you wish to upgrade shipping to Registered Mail (which includes tracking number), for an additional SGD $3.50 charge.
  3. International Shipping is a flat rate of SGD $12 anywhere in the world.

IMPORT TAX Charges for Overseas customer (outside of Singapore): -

Pls note of your country's policies regarding overseas purchase. - Any import tax charges (if any) upon delivery shall be borne by customers.

Estimated time frame:-

Local shipping: 7 working days

International shipping: 9-14 working days (subject to custom clearance)

 

REFUND

All items sold are non-exchangeable, UNLESS that it reaches you damaged. If your product is damaged upon receipt, please contact us within seven days and we will replace it. A new piece will be send to replace the damaged item. If, I have ran out of fabric/material for that item, I'll gladly issue a FULL refund (minus shipping fee).

All of our sizes (newborn, 0-3 months, 3-6 months, etc.,) are based on a standardized size chart that is commonly used for headband sizing. If you are unsure that your little lady will fit into a certain size, we include a measurement in inches. If you are still unsure, please measure your little lady's head where a headband would sit and order a half size to a whole size smaller to account for headband elasticity.

Please note, I do not pre-make my headbands. Every customer deserves a made to order hair accessory. Each and every hair accessory/headband is handmade to order and customised specially for you! I can customize any piece to make the perfect accessory for your little babe! Custom orders are welcome!