Ny and Lu is base on the tropical island of Singapura and therefore all the prices stated in our store are in SGD.
PayPal - This is the most convenient method for Paypal account holders and International shoppers - Paypal account will be at firstname.lastname@example.org
Bank Transfer / I-Bank Transfer: If you have chosen to pay via bank transfer, these are the details: POSB SAVING 207-25047-3, PAYNOW / PAYLAH! 98380042 (Fei Ismail). We can only hold the items for 1 day, so please make payment within 24-hours :) Please make sure your name reflected tallies with the order, and email us a screenshot of the confirmation window thereafter to confirm. (email@example.com) For any other questions before making payment, drop us an email :) Paynow QR code
ATM transfers: Please email us a picture of your transfer receipt. (firstname.lastname@example.org)
Please be inform that our website is hosted by Shopify Using state of the art security, Shopify is level 1 PC1 in compliance and uses 128 bits SSL encrrytion to ensure credit card data is secured.
I ship all orders within 7 working days upon receipt of payment. In order to keep shipping costs low for LOCAL buyers, all orders will be shipped by STANDARD LOCAL mail (via Singapore Post) at a fee of $1, with NO tracking number.
- With regular/normal mail, I'll NOT be able to track your order once it's sent out.
- Do let me know if you wish to upgrade shipping to Smartpac Mail (which includes tracking number), for an additional SGD $3.50 charge.
- Local Delivery at SGD $6 (Islandwide)
- International Shipping is a flat rate of SGD $12 anywhere in the world.
- For Internationsl Order, please forward your patment via PAYPAL to email@example.com
IMPORT TAX Charges for Overseas customer (outside of Singapore): -
Pls note of your country's policies regarding overseas purchase. - Any import tax charges (if any) upon delivery shall be borne by customers.
Estimated time frame:-
Local shipping: 7 working days
International shipping: 9-14 working days (subject to custom clearance)
All items sold are non-exchangeable, UNLESS that it reaches you damaged. If your product is damaged upon receipt, please contact us within seven days and we will replace it. A new piece will be send to replace the damaged item. If, I have ran out of fabric/material for that item, I'll gladly issue a FULL refund (minus shipping fee).
All of our sizes (newborn, 0-3 months, 3-6 months, etc.,) are based on a standardized size chart that is commonly used for headband sizing. If you are unsure that your little lady will fit into a certain size, we include a measurement in inches. If you are still unsure, please measure your little lady's head where a headband would sit and order a half size to a whole size smaller to account for headband elasticity.
Please note, I do not pre-make my headbands. Every customer deserves a made to order hair accessory. Each and every hair accessory/headband is handmade to order and customised specially for you! I can customize any piece to make the perfect accessory for your little babe! Custom orders are welcome!